Job Title: Shop Educator
Description: As a Shop Educator you are a brand ambassador, who exceeds expectations and delivers an amazing shop experience. You are up to date on all the latest trends, in the arts and technology. You are creatively connected to your community through the places you visit and the events you attend. You enjoy connecting with people and you build strong, authentic relationships with those that you meet. Your Shop is your creative hub and you take great pride in ensuring that it is a place where people want to be. You love design. You value integrity. You don’t take yourself too seriously.
Responsibilities:
- Provides a world-class guest experience by connecting with each guest individually through conversation and real talk, ensuring every guest plans a return visit
- Builds authentic, lasting relationships with Shop guests, which are nurtured and developed through the use of Copper Club (client book)
- Develops exceptional product knowledge to enhance guest experience
- Promotes the culture and authenticity of Kit and Ace, by becoming a Brand Ambassador and ensuring high levels of service and operation are the norm
- Proactively takes responsibility for self-development and looks for new ways of developing both personally and professionally
- Supports the management team with the execution of Shop operations, ensuring that the Shop remains an attractive home for the Creative Class to connect
- Drives sales by promoting a positive culture of integrity, authenticity and intentional communication
Competencies:
- Smart, no ego, fun, goal orientated, and driven by Integrity
- Living and designing a life that is uniquely your own via goal setting and personal responsibility
- Possess amazing guest service skills
- Strong sense of style
- Upbeat, optimistic, passionate, friendly and authentic
- Comfortable working in a team focused environment
- Strong communication skills
- Second language skills is an asset
- Capable of handling difficult customer facing conversations and interactions
- A natural communicator with a real interest in people
- Ability to effectively receive and communicate feedback
- Results-oriented and process driven, with high expectations of self and team
- Work a flexible schedule that will include weekends, evenings, holidays, and special events
- Great sense of humour, positive outlook, empathy and work ethic
- Exceptional written and verbal communication skills
- Encourage an open, honest and positive team environment
- Results-oriented and process driven, with high expectations of self and team
- Ability to effectively receive and communicate feedback
Other:
- Reports to: Shop Director
- Type: Part Time
- Location: West Loop
- Keep in mind that Kit and Ace is a brand new company and everybody does a little bit of everything.
As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. Kit and Ace needs awesome, hard-working people now that understand the 411 behind a start-up and are willing and excited to be a part of everything that goes along with it.
Contact: To apply, email resume to Kimberly.stablein@kitandace.com.
About Kit And Ace:
Kit and Ace designs contemporary luxury apparel, accessories and lifestyle products for men and women. Founded in Vancouver, BC, they have stores across North America and are opening locations internationally in 2015. Change is constant around at Kit and Ace. They will always be innovating. Theirstudios will evolve, our locations will change, the product line will progress and in 100 years they could be making spaceships.
Kit and Ace is in constant pursuit of the newest systems, fabrics and tools to create the best in Technical Luxury™ apparel. They believe in improving the perfect. Their specialty is luxury fabrics with technical properties that allow for easier care, greater comfort and increased functionality.
Kit and Ace compares themselves to the best retail shops in the world and they set their standards high. Their culture is strong and of paramount importance. It is founded on integrity, frank conversations, accountability, transparency, and continuous development.
They’re committed to integrity, and to a culture of creative leadership. They make more than just perfect t-shirts – they’re are developing the leaders of tomorrow.