UPDATE: THIS POSITION HAS BEEN FILLED
Looking to combine your passion for fashion and customer service? Check out the latest listing from Luxury Garage Sale.
Job Title: Customer Care Manager
Description: Luxury Garage Sale is looking for a motivated, passionate, detail oriented individual to lead their Customer Care department. The ideal candidate wants to get in on the ground floor and work with a small, collaborative team at a quickly growing company. The Customer Care Manager is a team player who can balance the love for making customers happy with the operations required to do so. As a Care Manager you’ll help build and execute processes that’s necessary to support the entire LGS team. The Customer Care Manager position provides first-touch support to customers, via email and phone, answering questions and acting as the main point of contact for customers via eBay and luxurygaragesale.com.
Qualifications:
- Self-starter and carry a “whatever it takes” attitude
- Stellar communications and customer service skills
- Very organized
- Go-getter
- Eager to delight customers by delivering accurate and quick assistance
- Willingness to maintain Luxury Garage Sale’s white-glove service experience
- Hungry to play a pivotal role in supporting and maintaining the day-to-day operations of their customer base, while also welcoming aboard the growth of the e-commerce platform
- Highly detail-oriented
- Ability to manage multiple work streams
- Familiarity with luxury products and services is preferred but not required
- Demonstrate ability to drive performance of team members and consistently hit goals
- Ability to excel in a fast paced team environment
- Excellent interpersonal skills
Responsibilities:
- Day-to-day tasks include: fielding customer requests for back and front-end account changes, helping customers with questions regarding merchandise and shipping issues, and helping to build and foster a culture where customers are put first
- Maximize customer service and profitability for LGS in order to achieve budget, revenue and market share targets
- Develop a Customer Care team including but not limited to hiring, training, and goal setting
- Create processes for the Care team around return guidelines
- Daily management, including answering eBay questions, website questions and shipping inquiries
Contact: Email resume to careers@luxurygaragesale.com
ABOUT LUXURY GARAGE SALE:
Luxury Garage Sale (“LGS”) is an upscale consignment service and boutique based in Chicago. LGS is a curated, high-fashion retail experience and consignment boutique rolled into one. They sell standout merchandise through both retail channels and an emerging online presence. Named as one of Lucky’s favorite boutiques in the country, Luxury Garage Sale has been featured in Refinery29, Marie Claire, Elle, Daily Candy, Crain’s Chicago Business, Chicago Magazine, Racked, NBC, FOX and more.